About this course

Learning Objectives

• State the main short-coming with aiming to resolve conflicts via compromise solutions.
• Draw Dr. Heitler's 'Face Map Of Win-Win Conflict Resolution,' labeling the three parts of the face in terms of the three steps of win-win conflict resolution.
• Explain the process of cleaning up after upsetting incidents via the steps of 'Put together the puzzle pieces of what happened,' 'Find the mis,' and effective apologies..
• Describe an example of when a therapist might utilize the mantra "Mistakes are for learning."

Learning Levels

• Beginning therapists
• Intermediate level therapists
• Highly experienced therapists

Target Audience

Course Instructor(s)

• 

  Susan Heitler

  Dr. Heitler

  Dr. Heitler first opened her private practice as a clinical psychologist almost 50 years ago. From her Denver office, in addition to treating both individual and couple therapy clients, Dr. Heitler has written 6 books, journal articles, plus over 300 psychologytoday.com blogposts that have garnered over 26 million reads.

  In response to her innovative perspectives, Dr. Heitler has been invited to speak on her treatment methods in most states of the US plus on almost every continent including Europe, Australia, China, India, and throughout the Middle East. In Lebanon she was chosen as the keynote speaker for the first-ever gathering of the Arab Psychological Association.

  Dr. Heitler's contributions have focused particularly on the importance of win-win conflict resolution skills for sustaining individual and also couple and family emotional health.

  Dr. Heitler's writings have earned high praise, starting with her first major book, From Conflict to Resolution, a book reviewed in the British Journal of Psychiatry as "a modern refreshing book . . . A highly commendable read for all therapists, particularly those striving to practice in what they hope is an integrative way" and by a practicing therapist in Alabama as "the best clinical psychology book I have ever read."

References

• Bercovitch, J. (2019). Social conflicts and third parties: Strategies of conflict resolution. Routledge.
• Gomez, C., & Taylor, K. A. (2018). Cultural differences in conflict resolution strategies: A US–Mexico comparison. International Journal of Cross Cultural Management, 18(1), 33-51. DOI: https://doi.org/10.1177/1470595817747638
• Fisher, R., Ury, W. L., & Patton, B. (2011). Getting to yes: Negotiating agreement without giving in. Penguin.
• Heitler, S. (2014). The Role of Conflict Resolution in Personal Peacefulness. Personal Peacefulness: Psychological Perspectives, 241-270.
• Heitler, S. M. (1990). From conflict to resolution: Strategies for diagnosis and treatment of distressed individuals, couples, and families. WW Norton & Co.
• Heitler, S. (2001). Combined individual/marital therapy: A conflict resolution framework and ethical considerations. Journal of Psychotherapy Integration, 11(3), 349-383.
• Christie, D. J., & Morrison, D. M. (2021). Empathy and Peace. The Palgrave Handbook of Positive Peace, 1-23. DOI: https://doi.org/10.1007/978-981-15-3877-3_50-1
• Hopkins, S. R., Sokolow, S. H., Buck, J. C., De Leo, G. A., Jones, I. J., Kwong, L. H., ... & Lafferty, K. D. (2021). How to identify win–win interventions that benefit human health and conservation. Nature Sustainability, 4(4), 298-304. DOI: https://doi.org/10.1038/s41893-020-00640-z
• Epstein, N. B., LaTaillade, J. J., & Werlinich, C. A. (2023). Couple therapy for partner aggression. Psychnet.apa.org.
• Li, X., Zhou, N., Fang, X., & Cao, H. (2020). Marital conflict resolution and marital affection in Chinese marriage: Integrating variable-centered and person-centered approaches. Marriage & Family Review, 56(4), 369-389.
• Nakhaee, N., Eslami, M., Yazdanpanah, M., Andalib, P., Rahimi, A., Safizadeh, M., & Dadvar, A. (2020). Reasons for seeking a divorce in Iran. Journal of Social and Personal Relationships, 37(10–11), 2863–2870. https://doi.org/10.1177/0265407520923041
• Wagner, A., Mosmann, C. P., Scheeren, P., & Levandowski, D. C. (2019). Conflict, conflict resolution and marital quality. Paidéia (Ribeirão Preto), 29.
• Margolin, G., Gordis, E. B., & Rasmussen, H. F. (2023). Ethical issues in couple therapy. In J. L. Lebow & D. K. Snyder (Eds.), Clinical handbook of couple therapy (6th ed., pp. 677–698). The Guilford Press.
• Fraenkel, P. (2019). Love in action: An integrative approach to last chance couple therapy. Family Process, 58(3), 569-594.
• Owen, J., Duncan, B., Reese, R. J., Anker, M., & Sparks, J. (2014). Accounting for therapist variability in couple therapy outcomes: What really matters?. Journal of sex & marital therapy, 40(6), 488-502.
• Heitler, S. & Hirsch, A (2003). The power of two workbook: communication skills for a strong & loving marriage, New Harbinger.
• Heitler, S. (1997). The power of two: Secrets to a strong & loving marriage. New Harbinger.
• Heitler, S. (2016). Prescriptions without pills: For relief from depression, anger, anxiety, and more. Morgan James.