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104: Guiding Win-Win Conflict Resolution and Clean-Ups After Couples' Toxic Spills.

CE Hours 3

About this course

What generally motivates couples to seek help from a therapist? Almost always, it's conflicts. This class begins by clarifying the 3-step process of win-win conflict resolution. This know-how is essential for therapists to, with self-confidence, guide couples away from arguing into cooperative exploration of their concerns and mutually satisfying solution-building. Similarly, understanding of the four steps for cleaning up after past upsets enables therapists to help couples release hurts and resentments from prior conflicts, and even to turn their mistakes into opportunities for learning. The outcome for your couples from your conflict resolution expertise? Happy endings on all of their disagreements.

Learning Objectives

  • State the main short-coming with aiming to resolve conflicts via compromise solutions.
  • Draw Dr. Heitler's 'Face Map Of Win-Win Conflict Resolution,' labeling the three parts of the face in terms of the three steps of win-win conflict resolution.
  • Explain the process of cleaning up after upsetting incidents via the steps of 'Put together the puzzle pieces of what happened,' 'Find the mis,' and effective apologies..
  • Describe an example of when a therapist might utilize the mantra "Mistakes are for learning."

Learning Levels

  • Beginning therapists
  • Intermediate level therapists
  • Highly experienced therapists

Target Audience

Like the overall Effective Couple Treatment course, these videos and readings target three kinds of therapists: 1) Therapists-in-training 2) Experienced individual therapy practitioners who would like to add couple therapy to their offerings. 3) Couple therapists seeking to expand their toolkit and also to integrate their multiple methodologies into a cohesive conceptual framework.

Course Instructor(s)

  • Susan Heitler

    Dr. Heitler first opened her private practice as a clinical psychologist almost 50 years ago. From her Denver office, in addition to treating both individual and couple therapy clients, Dr. Heitler has written 6 books, journal articles, plus over 300 psychologytoday.com blogposts that have garnered over 26 million reads.

    In response to her innovative perspectives, Dr. Heitler has been invited to speak on her treatment methods in most states of the US plus on almost every continent including Europe, Australia, China, India, and throughout the Middle East. In Lebanon she was chosen as the keynote speaker for the first-ever gathering of the Arab Psychological Association.

    Dr. Heitler's contributions have focused particularly on the importance of win-win conflict resolution skills for sustaining individual and also couple and family emotional health.

    Dr. Heitler's writings have earned high praise, starting with her first major book, From Conflict to Resolution, a book reviewed in the British Journal of Psychiatry as "a modern refreshing book . . . A highly commendable read for all therapists, particularly those striving to practice in what they hope is an integrative way" and by a practicing therapist in Alabama as "the best clinical psychology book I have ever read."

References

  • Bercovitch, J. (2019). Social conflicts and third parties: Strategies of conflict resolution. Routledge.
  • Gomez, C., & Taylor, K. A. (2018). Cultural differences in conflict resolution strategies: A US–Mexico comparison. International Journal of Cross Cultural Management, 18(1), 33-51. DOI: https://doi.org/10.1177/1470595817747638
  • Fisher, R., Ury, W. L., & Patton, B. (2011). Getting to yes: Negotiating agreement without giving in. Penguin.
  • Heitler, S. (2014). The Role of Conflict Resolution in Personal Peacefulness. Personal Peacefulness: Psychological Perspectives, 241-270.
  • Heitler, S. M. (1990). From conflict to resolution: Strategies for diagnosis and treatment of distressed individuals, couples, and families. WW Norton & Co.
  • Heitler, S. (2001). Combined individual/marital therapy: A conflict resolution framework and ethical considerations. Journal of Psychotherapy Integration, 11(3), 349-383.
  • Christie, D. J., & Morrison, D. M. (2021). Empathy and Peace. The Palgrave Handbook of Positive Peace, 1-23. DOI: https://doi.org/10.1007/978-981-15-3877-3_50-1
  • Hopkins, S. R., Sokolow, S. H., Buck, J. C., De Leo, G. A., Jones, I. J., Kwong, L. H., ... & Lafferty, K. D. (2021). How to identify win–win interventions that benefit human health and conservation. Nature Sustainability, 4(4), 298-304. DOI: https://doi.org/10.1038/s41893-020-00640-z
  • Epstein, N. B., LaTaillade, J. J., & Werlinich, C. A. (2023). Couple therapy for partner aggression. Psychnet.apa.org.
  • Li, X., Zhou, N., Fang, X., & Cao, H. (2020). Marital conflict resolution and marital affection in Chinese marriage: Integrating variable-centered and person-centered approaches. Marriage & Family Review, 56(4), 369-389.
  • Nakhaee, N., Eslami, M., Yazdanpanah, M., Andalib, P., Rahimi, A., Safizadeh, M., & Dadvar, A. (2020). Reasons for seeking a divorce in Iran. Journal of Social and Personal Relationships, 37(10–11), 2863–2870. https://doi.org/10.1177/0265407520923041
  • Wagner, A., Mosmann, C. P., Scheeren, P., & Levandowski, D. C. (2019). Conflict, conflict resolution and marital quality. Paidéia (Ribeirão Preto), 29.
  • Margolin, G., Gordis, E. B., & Rasmussen, H. F. (2023). Ethical issues in couple therapy. In J. L. Lebow & D. K. Snyder (Eds.), Clinical handbook of couple therapy (6th ed., pp. 677–698). The Guilford Press.
  • Fraenkel, P. (2019). Love in action: An integrative approach to last chance couple therapy. Family Process, 58(3), 569-594.
  • Owen, J., Duncan, B., Reese, R. J., Anker, M., & Sparks, J. (2014). Accounting for therapist variability in couple therapy outcomes: What really matters?. Journal of sex & marital therapy, 40(6), 488-502.
  • Heitler, S. & Hirsch, A (2003). The power of two workbook: communication skills for a strong & loving marriage, New Harbinger.
  • Heitler, S. (1997). The power of two: Secrets to a strong & loving marriage. New Harbinger.
  • Heitler, S. (2016). Prescriptions without pills: For relief from depression, anger, anxiety, and more. Morgan James.

CE Process Info

Content

  • Course Videos
    3 parts
    • Class 6: Win-Win Conflict Resolution
    • Class 7a: Backward-Looking and Forward-Looking Conflict Resolution: Cleaning Up After Upsets and Shared Decision-Making
    • Class 7b: The Ugli-Orange Negotiation Exercise: What Does It Clarify?
  • Required reading
    3 parts
    • Introduction to Guiding Conflict Resolution
    • ECT Handout- Skills for Guiding Conflict Resolution
    • Excerpt from The Power of Two Workbook on Healing After Upsets
  • Supplementary materials
    3 parts
    • Article from Peace Psychology book (revised)
    • Win Win Waltz worksheets from The Power of Two Workbook
    • Recovering From Resentments and Apologizing Effectively.
  • American Psychological Association (APA)

    CE Learning Systems, LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. CE Learning Systems maintains responsibility for this program and its content.

  • New York State Education Department's State Board for Social Work (NYSEDSW)

    CE Learning Systems SW CPE is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #0060.

  • New York Education Department for Licensed Mental Health Counselors (NYSEDLMHC)

    CE Learning Systems, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0072.

  • New York State Education Department's State Board for Psychology (NYSEDPSY)

    CE Learning Systems dba CE-Credit.com & AddictionCounselorCE.com is recognized by the New York State Education Department's State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0016.

  • New York State Education Department's State Board for Marriage and Family Therapy (NYSEDMFT)

    CE Learning Systems dba CE-Credit.com & AddictionCounselorCE.com is recognized by the New York State Education Department's State Board for Marriage and Family Therapy as an approved provider of continuing education for licensed marriage and family therapists #MFT-0045.

104:  Guiding Win-Win Conflict Resolution and Clean-Ups After Couples' Toxic Spills.
You Have Completed This course
$67
You are enrolled
  • CE Hours
    3
  • Type
    Self-Paced
  • Publication Date
    Jul 11th, 2024
  • Expires on
    July 10th, 2026

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